REFUND AND RETURNS POLICY

Last updated: 15 August 2026

READY-MADE ITEMS

You may cancel and return a ready-made item if you contact me within 14 days of receiving it.

Please email info@tinytreasuresbyjudit.co.uk and include your name, order number and the item you wish to return. After contacting me, you have a further 14 days to send the item back.

Please contact me before returning anything so I can provide the correct return address.

The item must be returned unused, undamaged and securely packaged. The refund may be reduced if the item has been handled more than necessary or has been damaged after delivery.

RETURN POSTAGE AND REFUNDS

If you simply change your mind, you are responsible for the return postage cost. I recommend using a tracked and adequately insured postal service, as you are responsible for the item until it arrives back safely.

An approved refund will be made to the original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back.

If you return the complete order, the original standard delivery charge will also be refunded. Any additional cost for express or upgraded delivery will not be refunded.

PERSONALISED AND CUSTOM-MADE ITEMS

Items made specifically to your individual requirements or personalised for you cannot be returned simply because you have changed your mind.

This does not apply if the item is faulty, arrives damaged, is incorrect or is not as described.

DAMAGED, FAULTY OR INCORRECT ITEMS

Every item is carefully checked and photographed before dispatch.

If your item arrives damaged, is faulty or is not the item you ordered, please contact me as soon as possible at info@tinytreasuresbyjudit.co.uk.

Please include your order number and clear photographs of the item, the packaging and the shipping label. Please keep all packaging while the issue is being reviewed.

Depending on the circumstances, I will offer an appropriate repair, replacement or refund. If the item is faulty, damaged on arrival or incorrect, I will also cover reasonable return postage costs.

Each item is handmade, so small variations in colour, shape, texture and detail are natural and make every piece unique. These small handmade variations are not considered faults.

DAMAGE AFTER DELIVERY

I cannot accept responsibility for damage caused after delivery by accidental breakage, dropping, misuse, improper storage, attempted repairs or alterations.

This does not affect your statutory rights if the fault or damage was already present when the item was delivered.

CANCELLATIONS BEFORE DISPATCH

If you wish to cancel your order, please contact me as soon as possible. If the order has already been dispatched, the normal returns process will apply.

INTERNATIONAL ORDERS

International customers are responsible for return postage when returning an item because they have changed their mind.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

CONTACT

Tiny Treasures by Judit
Blackpool, United Kingdom
Email: info@tinytreasuresbyjudit.co.uk

This policy does not affect your statutory consumer rights.